A Call Centre’s Customer Service Representative’s not only performs excellent customer service duties by
responding to inquiries by phone, but also a combination of semi-routine
support to customers. This position also instantaneously operates across a
broad range of businesses by providing superior customer service and
satisfaction.
Follow the sample below to design your own customized
resume sample:
Call Centre Resume Sample
DANIEL NEVILLE
7649 Central Peak - Phoenix, AZ 4890
(462) 733 – 7657, Email
OBJECTIVE
To acquire
a challenging position of Customer Service
Representative-II at XYZ Company, offering ability to pleasantly and
effectively answer and screen telephone/email inquiries from customers.
CALL CENTRE QUALIFICATIONS
· Highly experienced in
accurately recognizing and routing calls related to:
o Suspected fraud
o Calls better suited for
the Financial Institution or Client
o Disabled profiles
o Inquiries to be referred
to other specific departments
·
Capable of proactively adhering to company and department procedures
and policies
·
Substantial knowledge of using tools and resources available to
efficiently solve problems and answering questions as they relate to login
credentials and bill payment support for biller clients
·
Track record of making outbound phone calls to end-users to ensure
timely resolution of open issues
·
Can effectively provide accurate solutions to a wide range of customer
problems including: login credential issues, online banking and bill payment
inquiries with minimal supervision
· Thorough understanding of
identifying potential system or process-related issues and escalating appropriately
· Proven record of tracking
customer inquiries using online tracking systems
· Working knowledge of
several software packages related to Call Centre Operations including
enterprise software, database management and MS Office
CUSTOMER SERVICE SKILLS
·
Exceedingly skilled in answering customer inquiries in a friendly
manner
· Emotionally
intelligent in terms of empathetically understanding and predicting customer
behavior and handling them accordingly
· Exceptionally
vigilant in identifying add-on products and services available to end-users
while making suggestions to customers
· Able to remain calm,
maintain pleasant voice tone and use appropriate professional language
especially dealing with impatient/short-tempered and problematic
customers/clients
· Writing and speaking
fluency in English, French and Spanish
KEY ACCOMPLISHMENTS
· Gained a wide range of
business entity knowledge in a unbelievably short span of time as a result got
‘Employee Discounts’
· Utilized computer and
telephony technologies in Coordinated
Health Call Center and trained three newly joined employees
· One of the top performers
at State Corporation Commission Call Centre in 2011 and 2012
EMPLOYMENT HISTORY
Jul 2009 —
Feb 2013
State
Corporation Commission – Pomona, CA
Call Centre Help Desk Associate
·
Acted as first level of support for all calls related to point of sale
hardware
·
Resolved equipment and software issues
·
Answered questions pertaining to transaction and batch information
·
Gathered necessary information to document
Nov 2005 —
May 2009
Coordinated
Health – Richmond, VA
Call Center Agent
·
Responded to a large volume of telephone and email inquiries from
government agencies, patients, medical reps, state agents, auditors, couriers,
etc. in a courteous and professional manner
·
Scheduled appointments
·
Resolved patient issues
·
Handled clinical calls and
messages
·
Entered patient demographics into
database
·
Processed credit card payments
·
Maintained accurate
documentation
CERTIFICATION
NRF Foundation
– Washington, DC | 2008
National Professional
Certification in Customer Service
EDUCATION
Lakewood
Senior High School –Lakewood, CO | 2004
High School Diploma
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